ServiceNow : Base System Roles
Are you looking to accelerate your ServiceNow implementation and ensure your team is aligned on core roles? Our latest post document, “Base ServiceNow Roles,” outlines the essential roles you need, responsibilities, and how each role contributes to a successful, scalable deployment.
ServiceNow ITAM : Relationship Between Asset & CI Document
Unlocking the Difference: Asset, CI, and Configuration Management
If you’re in ITAM/ITSM, you’ve likely heard these terms tossed around—Asset, CI, and Configuration Management. But what exactly sets them apart, and how do they work together? Asset tells you “what you own and how it costs you.”
• CI tells you “How it behaves and how it connects.”
• Configuration Management ensures you know the real impact of incidents and changes across your service landscape.
Asset Management, IT Asset Management (ITAM), Configuration Item (CI), CMDB, Configuration Management, IT Service Management (ITSM), Change Impact Analysis, Incident Management, Service Dependency Mapping, Asset Lifecycle, Cost Management, Procurement, Asset vs CI, Relationship Mapping, IT Operations, Technology Governance, Service Availability
ServiceNow ITSM Admin + Dev + AI course Content
Access and save course materials to prepare for active participation in upcoming real-time learning sessions. Procure downloadable content related to the curriculum to enhance preparedness before attending live classes.
ServiceNow ITOM Course Content
Access and save course materials to prepare for active participation in upcoming real-time learning sessions. Procure downloadable content related to the curriculum to enhance preparedness before attending live classes.