Description:
This workflow is designed to handle Asus laptop requests from customers on the e-commerce platform.
The workflow will route the request to the appropriate parties for processing, delivery, and payment.
Variables:
| Variable Name | Variable Type | Reference/ choices | Additional |
| Requested By | Reference | User | Auto Populate |
| Customer Name | Single line text | ||
| Delivery Address | Multiline text | ||
| Single line text | |||
| Phone | Single line text | ||
| Laptop Model | Dropdown list | Asus Zenbook, Asus Vivo book | |
| Laptop Configuration | Multiline text | ||
| Price | Currency | ||
| Payment Method | Dropdown list | Credit Card, Debit Card, Net Banking | |
| Payment Status | Single line text | ||
| Delivery Status | Single line text | ||
| Order Status | Single line text | ||
| State | Dropdown list | Pending, Completed |
Tasks
| Task Name | Description | Assign Group | Priority |
| Create Request | It will be created automatically when a new Asus Laptop Request is submitted on e- commerce portal.The task will contain all the information provided in the form and will be assigned to the Customer Support team for processing. | Customer Support | Priority – 2 |
| Verify Order | Customer Support team will verify the order details and confirm the payment status with the customer. | Customer Support | Priority – 1 |
| Process Payment | This task will be created automatically when the payment is confirmed.The task will be assigned to the Payment Gateway team for processing the payment. | Payment Gateway | Priority – 1 |
| Update Payment Status | Payment Gateway team will update the payment status in the form. | Payment Gateway | Priority – 2 |
| Process Order | This task will be created automatically when the payment status is updated.The task will be assigned to the Warehouse team for processing the order. | Warehouse | Priority – 1 |
| Update Delivery Status | Warehouse team will update the delivery status in the form and assign the task to the Logistics team for delivery. | Logistics | Priority – 1 |
| Deliver Order | This task will be created automatically when the order is ready for delivery.The task will be assigned to the Logistics team for delivery. | Logistics | Priority – 1 |
| Update Order Status | Logistics team will update the order status in the form. | Logistics | Priority – 2 |
| Update Requester | This task will be created automatically when the order is delivered.The task will notify the requester of the delivery status and provide any necessary support for post-delivery issues. | Customer Support | Priority – 3 |
State and Stage
| Task position | State | Status |
| When Request is submitted | Pending | Waiting for Verification |
| When payment is confirmed | Pending | Waiting for Payment Processing |
| When payment is processed | Pending | Waiting for Order Processing |
| When order is processed | Pending | Waiting for Delivery |
| When order is delivered | Completed | Delivered |
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Good task ,Tq for your encouragement
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