Order guide: Welcome kit catalogue Creation

Customer typeItems include
NewStandard Laptop
Acrobat Software
Blackberry mobile phone
New Email
OldCorp VPN
Conference Room Reservations
Dell 24″ UltraSharp Monitor

Variables:

NameType 
Name of the CustomerSingle line text 
Customer typeSelect boxNew
Old

Procedure:

Go to order guide in the Application Navigator

Order guide details:

NameWelcome kit
CataloguesService Catalogue
CategoryCan we help you?
Two StepYes
Cascade VariablesYes
Short DescriptionWelcome Kit — starter essentials: Thoughtful, high-quality items chosen to help newcomers feel at home and ready to explore.  
DescriptionSpecial occasion gift assortment: A versatile suite of gifts crafted to celebrate moments big and small. Includes a balanced mix of practical and pampering items to suit any recipient.
Request MethodRequest
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Save the Record

Now Create a Variables.

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Now Write Rule Bases

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Welcome kit Order guide catalouge item Update Set

Who this is for:
• ServiceNow admins, developers, and catalog managers
• ITSM teams looking to improve self-service adoption
• Anyone migrating to or optimizing a ServiceNow catalog

Welcome kit Order guide catalouge item YouTube Video

What you’ll learn:
• Building a scalable catalog: from concept to production
• Aligning catalog items with business services and workflows
• Practical examples: requesting hardware, software, and services via Order Guides
• Verifying permissions, roles, and access control for catalog items

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